Privacy Policy

1. Introduction

This Privacy Policy explains how ISPMan ("we", "us", or "our") collects, uses, and protects your personal information when you use our platform and services. By using our services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Personal Information

We collect information that you provide directly to us, including:

• Name, email address, and contact information
• Business information and credentials
• Payment information and billing details
• Network configuration and usage data
• Customer and subscriber information

2.2 Automatically Collected Information

When you use our services, we automatically collect:

• Device and browser information
• IP addresses and location data
• Usage patterns and analytics
• Network performance metrics
• Log data and error reports

3. How We Use Your Information

We use the collected information for:

• Providing and maintaining our services
• Processing payments and managing billing
• Improving and optimizing our platform
• Monitoring network performance and security
• Communicating with you about our services
• Complying with legal obligations

4. Data Protection and Security

We implement appropriate security measures to protect your information:

• Encryption of data in transit and at rest
• Regular security audits and updates
• Access controls and authentication
• Secure data centers and infrastructure
• Regular backups and disaster recovery

5. Data Sharing and Third Parties

We may share your information with:

• Payment processors (e.g., M-Pesa)
• Service providers and partners
• Legal authorities when required by law
• Third parties with your consent

We do not sell your personal information to third parties.

6. Your Rights and Choices

You have the right to:

• Access your personal information
• Correct inaccurate data
• Request deletion of your data
• Opt-out of marketing communications
• Export your data in a portable format

7. Data Retention

We retain your information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. When we no longer need your information, we will securely delete or anonymize it.

8. Cookies and Tracking

We use cookies and similar tracking technologies to:

• Maintain your session and preferences
• Analyze usage patterns
• Improve our services
• Provide security features

You can control cookies through your browser settings.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data during such transfers.

10. Children's Privacy

Our services are not intended for children under 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of our services after such changes constitutes your acceptance of the new policy.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

• Email: privacy@ispman.app
• Phone: (+254) 797295295
• Address: Two Rivers ~ Offices Floor 2nd Floor